Data protection guideline
Last updated: 25.02.2026
1. Introduction Welcome to krevena.store (the "Website"). We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website. By accessing or using the Site, you agree to the practices described in this Privacy Policy.
2. Information We Collect We may collect and process the following categories of personal data: identity and contact details (name, billing/delivery address, e-mail address, telephone number), payment data (securely processed by our payment providers), order details (purchased products, order history, returns, refunds), account information (login details, preferences), technical data (IP address, device type, browser, operating system), usage data (browsing activities, viewed pages, length of stay on the website), and any communication provided through the website or social media.
3. Cookies and Tracking Technologies We use cookies and similar technologies to enable the core functionality of the website, to analyse traffic and performance via tools such as Google Analytics and Shopify Analytics, and to provide personalized advertising on platforms such as TikTok, Meta (Facebook/Instagram) and Google Ads. You can control your cookie settings via your browser settings or the cookie banner on our website.
4. Use of Personal Data We process your personal data for the following purposes: processing and delivery of your orders, managing your account and providing customer support, improving our products and services, sending marketing emails (only with your consent), preventing fraud and ensuring security, and complying with legal obligations.
5. Social Media & Third-Party Integrations Our website contains links and plug-ins for social media (Instagram, TikTok, Facebook, Pinterest), payment providers (Shopify Payments, PayPal, Klarna, etc.) and shipping partners. These services may collect your data independently and are subject to their own privacy policies.
6. Instagram & Meta Platform Data If you communicate with us via Instagram Direct Messages or other Meta platforms, please note that we may use AI-powered tools to help categorize requests and provide instant answers. You have the right to request communication with a human employee at any time by typing "Talk to a person" in the chat. All interactions take place on Meta's infrastructure and are subject to Meta's own data usage policies. Upon request, we delete all copies of your messages stored in our internal systems. To delete messages from the Instagram app itself, please do so within your own account or contact Meta directly. To make a deletion request, contact us at info@krevena.store.
7. Legal Basis for Processing (GDPR) We rely on the following legal bases: contract fulfillment (to process your orders), consent (for marketing emails and non-essential cookies), legitimate interest (fraud prevention and service improvement), and legal obligation (tax and regulatory requirements).
8. Your Rights (EU/EEA Customers) Under the GDPR, you have the right to access, correct, delete, restrict, port and object to the processing of your personal data. You also have the right to withdraw your consent at any time. To exercise your rights, please contact us at info@krevena.store.
9. Data Storage We only store your personal data for as long as necessary to fulfill your orders, comply with legal and tax obligations, and resolve disputes.
10. International Data Transfers Because we use Shopify and third-party providers, your data may be stored outside the EU/EEA (e.g. USA/Canada). We ensure that protective measures such as standard contractual clauses (SCCs) are in place.
11. Security We implement appropriate technical measures to protect your data. However, no method of electronic transmission is 100% secure.
12. Contact Information If you have any questions about this policy, please contact us at: 📧 info@krevena.store